338 Privacy Policy — Data Protection for Malaysian Users
Your privacy is our priority. This document clearly outlines the types of data we collect, how it is used, and your rights as a 338 platform user.
Information We Collect from Users
When you register and use the 338 platform, we collect several categories of information to ensure the service runs smoothly, securely, and in line with the needs of Malaysian users. The types of information collected are as follows:
Account Information
During registration, you are asked to provide your full name, date of birth, email address, and password. This information is used to verify your identity and protect your account from unauthorised access.
Device and Browser Information
338 automatically records technical information when you access the platform, including device type, operating system, browser version, IP address, and access time. This data is used to detect technical errors, optimise display across different devices, and identify potential security threats.
MYR Payment Information
To process deposits and withdrawals in MYR, we need to retain information related to your chosen payment method — such as your bank name, partial account number (not the full number), or digital wallet ID. Full payment details are not stored on our servers; they are processed directly through third-party payment processors that comply with industry security standards.
Platform Usage Data
We record activity such as games played, bets placed, session duration, and pages visited. This data helps us understand usage patterns and deliver a more relevant experience.
How Your Information Is Used
338 uses collected information solely for legitimate purposes necessary to operate the platform. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. The primary purposes for using your data are as follows:
- Verifying user identity at login and during the withdrawal process.
- Processing deposit and withdrawal transactions in MYR accurately and securely.
- Detecting and preventing fraud, account misuse, and suspicious activity.
- Sending important account notifications, including transaction confirmations and security alerts.
- Complying with applicable laws and regulations in Malaysia, including KYC requirements.
- Improving platform performance based on aggregated usage data.
338 will not use your information beyond the purposes stated above without first obtaining your explicit consent.
Cookies & Tracking Technologies
338 uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small files stored on your device when you visit a website, allowing the platform to remember your preferences and avoid repeated logins.
We use several types of cookies:
- Session cookies: Required for core platform functions, including login authentication and session security. These cookies are deleted as soon as you close your browser.
- Preference cookies: Saves settings such as your preferred language and display format so you don't have to reconfigure them each time.
- Analytics cookies: Used internally to understand how users interact with the platform — this data is collected in aggregate and is not linked to any individual's identity.
You can manage cookies through your browser settings. However, disabling all cookies may affect certain 338 platform features, including the ability to stay logged in.
Data Storage, Security & Third-Party Sharing
Data Security & Storage
All 338 user data is stored on servers protected by SSL/TLS encryption protocols. Access to personal data is strictly limited to staff who require it to carry out their duties. We conduct regular security audits to ensure our systems stay current and protected against the latest cybersecurity threats.
Data is retained for as long as necessary for operational and legal compliance purposes. Once an account is closed and all legal obligations have been fulfilled, personal data that is no longer required will be securely deleted.
Sharing Information with Third Parties
338 only shares user information with third parties in the following limited circumstances:
- Payment processors: Transaction information required to process MYR deposits and withdrawals is shared with verified payment providers that comply with industry security standards.
- Legal requirements: If ordered by a court or lawful authority in Malaysia, we may be required to disclose certain information.
- Fraud prevention: In cases involving suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities.
338 does not sell or rent any user personal information to advertisers or third parties for commercial purposes.
Your Rights as a User and How to Contact Us
Right of Access & Correction
You have the right to request a copy of the personal information we hold about you at any time. If you find that any information is inaccurate or outdated, you may submit a correction request through your account or via our support email.
Right to Data Deletion
You may request deletion of your personal data once your account is voluntarily closed and there are no longer any legal obligations requiring its retention. Deletion requests will be processed within a reasonable timeframe, subject to applicable compliance requirements.
Changes to This Privacy Policy
338 reserves the right to update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. It is the user's responsibility to review this policy periodically.
Contact Our Support Team
For any enquiries regarding this privacy policy, data access or deletion requests, or any concerns about how we handle your information, please reach out to the 338 support team by email at: [email protected]
More information on platform usage is also available in the FAQ.
Questions About Your Privacy?
Check the FAQ section for answers to the most common questions about 338 account privacy and security, or log in to manage your account settings.